Customer Satisfaction

When a Legacy customer closes on their home, we ask them to fill out a brief survey to share their homebuying experience.  This provides us valuable feedback so that we can regularly review our processes to know where we're doing well and where we need to improve.  The survey covers the homeowner's satisfaction as it relates to the following:  Sales Staff, Design Selection Process, Construction Manager, the Home itself, and the Overall Experience with Legacy Homes.  The last question on the survey asks one simple, but direct, question:

Without hesitation, would you recommend Legacy Homes to a friend or family member?  Yes or No.

98% of Homebuyers say Yes!


    • I highly recommend Legacy Homes for anyone looking to buy a house! Their agents and staff helped me through the entirety of the loan process, closing, and they even follow-up to make sure you are pleased with your purchase. They take great pride in the homes they build. There is for sure a reason why people here in the Huntsville/Madison area tend to prefer Legacy over other builders. I am a first time home buyer, and big shout out to Corey Maurice Gilmore and Jonathan Sturgis for their compassion and help for my family and our new beautiful home!!

      Jacob C. | Burwell Gardens

    • We have had the BEST experience with Corey, Matt, and the entire Legacy team building our first home! We only have good things to say about the entire process and so thankful we decided to go with Legacy!!

      Brianna T. | Burwell Gardens

    • My wife and I, both love our new home! The process and transition into our new home was effortless! We recommend buying or building with Legacy Homes; they're great!

      Ryan Y. | Overton

    • My wife and I recently purchased a home in the Cedar Brook community. Not only did Derek and the Legacy's staff go above and beyond to help us purchase our new home, they still cared once we closed and were all moved in.
      The quality of the homes are incredible as well as the price! If you are looking to buy in the Huntsville area, Legacy Homes is the way to go!

      Scott M. | Cedar Brook

    • After comparing builders in the area I found that Legacy Homes offered the best value that I could find. Silas Brown is extremely knowledgeable and professional about the entire process. He was always available to answer any questions or concerns that I had and guided through me through the whole process. Being a first time homebuyer I am grateful to have found someone patient enough to help ease the stress of buying a home. I would recommend for anyone wanting to purchase a new construction to take a look at Legacy Homes.

      Nathan W. | Colonial Pointe

    • This is our 2nd home with Legacy! They did such a great job on our first home that when we were ready to move we searched for another Legacy community. Great team who builds great houses!

      Sarah D. | Burwell Gardens

    • I have been in my new Legacy home for almost a month now, and the whole process has been nothing short of amazing. Silas Brown is a great representation of this company’s culture. He has answered any and all questions, no matter the time of day. Even after the home was complete, he still assisted where he could. So happy to have a Legacy home!

      Jennifer Williams

    • Just signed the contract finalizing the design upgrades. My fiance and I chose the Richmond community and our floor plan is the new port.

      I can't truly convey how much of a pleasure it has been working with Hunter Olive and the rest of the staff. Our foundation is going to be poured in the next few days and I will update as the process continues but right now we are very happy and I would highly recommend this builder and this sales team.

      Kenneth Rose

    • Currently having our Legacy Home built and Silas Brown is such a great representative of this company for the neighborhood. He has been extremely responsive with any and all questions we had throughout the process. Silas is constantly on top of everything and keeps you up to date on the process of your new build. Highly recommend Legacy Homes over any other new build due to being able to actually pick your lot, house plan, and design of home. We have talked to other home builds near us and we were not able to do any of those.

      Heather Corum

    • Chris Flamm made the process incredibly easy for my wife and I to get a home! We had our realtor give him a call and were in our new home in a very short amount of time. We have had little to no issues from the get go. Overall, an incredibly positive experience!

      Kenneth Walter

    • We have recently started the process of building a home in Bellview. Silas Brown has been incredibly helpful & answered all of our questions. I will recommend Legacy Homes & specifically Silas Brown to anyone looking to build!!

      Ashley Sullivan

    • I had the pleasure of working with Silas Brown on a contract to build a home for my client. He was very informative and professional at all times. Patient with me and my customers in our many questions. It was a very smooth and easy transaction. I am sure this will continue over to the building process. Thank you Silas Brown!
      Bonnie McDonald Wilson
      Redstone Family Realty

      Bonnie McDonald Wilson

    • Silas Brown and the team at Legacy Homes made starting the process of building a home quick and seamless. The personalized attention they provide to their customers is second to none.

      Calvin Cooper Jr

    • We had a great experience purchasing our new home with Legacy Homes. They made sure everything looked great and closed on time! David Ali was always just a call or text away if we had any questions or concerns about the home. Thank y’all for making the new build home buying process so smooth!

      Katie Zuspan

    • Corey Gilmore is one of the most professional and knowledgeable agents we have worked with. As buyer agents, we have worked multiple transactions and all of them have been smooth and seamless. When our buyers had questions we could contact Corey and get an almost immediate response. Thank you Corey and Legacy Homes for making our clients experience a good one

      Brandon Harwell

    • This was one of the best home purchases and moves I’ve had in over 40 years. Everyone within Legacy was extremely polite, professional, and courteous. I was especially impressed with the construction process and a special thanks to Jake, one of the construction managers, for all of his assistance in making my home right and comfortable.

      Roger Cupolo

    • I recently purchased a new construction from Legacy Homes. The entire process from putting in an offer to closing and beyond has been completed with ease. David Ali has gone above and beyond in assisting throughout the process. While moving in, we noticed a water leak in the front yard. Since everything was in boxes and I was unsure what to do, I reached out to David. He took it upon himself to not only advise me on the process to resolve the issue, but he also stopped by the house to see for himself what was going on in the yard. Additionally, he contacted the builder the following Monday to stop by our home to check on the issue. The builder promptly came by and quickly fixed everything. Legacy Homes are far exceeded my expectations. While I do not anticipate needing a home in the future because I am incredibly happy with the craftsmanship and service, I will only look at a home by Legacy if the need ever arises. Their customer service is unbeatable.

      Beth Marshall

    • We have been working with Silas on the purchase of a new home in Bellview. Silas has been wonderful - he is quick to respond, friendly, and has been extremely informative throughout the entire process! Would highly recommend.

      Abby Cox

    • Katie was very nice and informative. She kept us up to date through the whole process. Every question we had she had the answer. I’d recommend her and legacy homes. We love our new home! Thank you Katie for our boardwalk home.

      Ryan Misaalefua

    • I recently purchased a home through Legacy thanks in part to David Ali. He was extremely helpful and always accessible when needed. David was knowledgeable at every turn throughout the entire process and for me, being a first time home buyer, I couldn’t ask for anything more! Excellent service and would love to work with David again!

      Alton King

    • We had a great experience purchasing our home with Legacy. We were new to the area and was able to find our plan quickly with the assistance of Corey Gilmore a brilliant agent that really made the home buying experience great for us! It’s been 6 months and we love our home in Pennington!

      Michael Hamilton

    • We were searching for a home for my parents and grandmother after they lost theirs in Hurricane Ida. Katie Eubanks, with Legacy Homes in Athens, AL, was amazing to work with!! Although we didn’t purchase the home, we would have loved the opportunity to continue working with her. We cannot say enough about her kindness, compassion, professionalism, flexibility, eagerness to help us find a place and, even, to help us to find options for replacement furniture. Thank you, Katie!

      Joana K Coblentz

    • I have worked with Legacy Homes and David Ali and I would highly recommend them. They have a great product, great sales team, and the communication through the entire process is the most appreciated aspect. Our area/nation has had a tough time with sub contractors, building supplies, and price changes. Legacy Homes and their representatives have done a standup job to ensure a great product through smooth processes!

      Michael Tincher

    • As a Realtor I have worked with many home builders and Legacy Homes is top notch! From start to finish the process was very easy and professional. From the on-site Realtor to the builder everything about Legacy shows a commitment to quality and a true desire to take care of the consumer. I hope that I am able to business with Legacy in the future.

      Shelby Stricklin Team

    • As a real estate professional, it's so nice to work with Realtors who demonstrate a high level of professionalism! I had a great experience working with Katie Eubanks at Legacy Homes. She had great communication, responded quickly, and is very knowledgable about Legacy's products and the area. Highly recommend!

      Emily McGrath

    • As a real estate professional, I’ve worked with many builders. I love working with Legacy because they take pride in their homes. David Ali was very responsive and kept me up to date throughout the building process. I enjoy working with the Legacy team and will always refer my clients looking for a local builder.

      Amy Patterson

    • My experience with purchasing a new home from Legacy Homes went extremely well only due to the work of Silas and Katie Brown. They both made my home scouting and purchasing quick and efficient. Silas and Katie exude professionalism and I will/would absolutely recommend them to anyone in the area looking to buy or sell real estate.

      Michael Levine

    • When working with Katie and Silas Brown, I've found that there communication was above and beyond my expectations. They also had a vast amount of product knowledge, and being native to the area, they were able to inform me about a lot of the hidden treasures in the area. Would and do recommend to anyone!

      Andy Gilman

    • From the start with Corey showing us the different designs, to showing us the plots of land we could tell that these were quality houses, never were they push-y with anything, on the contrary he gave us quality tips and information that has been proven invaluable; the construction itself was quality and efficiently quick, but even after moving in Corey has gone above and beyond to make sure we are alright, and that we arent having issues, i highly recommend building with legacy, and having Corey Gilmore in charge of your build

      Andrew Boustani

    • Legacy Homes is a pleasure to work with! They are always very responsive and also very knowledgeable in their field.

      Madison Bain

    • The experience was terrific. Hunter Olive was great at communicating and setting expectations for my clients. The home was clean and ready for our initial walk through and all items listed on the Home Inspection Report as well as any other deficiencies were repaired and completed for our final walk through the day of Closing. The building superintendent was professional and easy to work with and competent to get my clients concerns addressed. I look forward to working with Legacy Homes again! Michelle Omenski, Keller Williams Realty Huntsville.

      Michelle Omenski

    • My clients recently built with Legacy Homes and they are SO happy! When we toured new construction, Legacy definitely stood out above the rest. Chris Flamm was a dream to work with as the on site agent. I appreciated knowing what day he would be calling with an update after his builder meeting - and he ALWAYS called or texted pictures to pass along to my clients. Chris made an effort to get to know my clients as well, not just write a contract and move on to the next. While excellent customer service is easy, it’s a road that’s not always traveled. I’ve worked multiple real estate deals with Chris, and I’m impressed that this is just who he is.

      In a seller’s market, I greatly commend Legacy Homes for continuing to put their clients first. There’s a reason they have been crowned with Best in Business awards for over 5 years in a row! Legacy agents excel at communication and outvie most other builder agents I’ve worked with. I’ve also been extremely impressed with the timely manner and thoroughness in which warranty claims are attended to. Thank you Legacy Homes for continuing to raise the bar in this industry.

      Ada Handley

    • Just a note of thanks to all of Legacy Homes and Hunter Olive, onsite agent, for another smooth, positive (and fun!) new home construction build with my clients! My clients are beyond thrilled with their beautiful new home! An amazingly seamless process and experience. Hunter is exceptionally knowledgeable, kept my clients and me updated throughout the building process and an absolute pleasure to work with! Many thanks!

      Becky Fentress

    • My experience with Legacy is in the role of realtor showing and selling new construction homes built by Legacy. I have found the agents to be knowledgeable, friendly, and helpful. The builder I dealt with did a thorough walk through and made all needed touch ups and repairs in a timely and professional manner. All questions were answered courteously and promptly. I would be open to making a Legacy Home my home.

      David Farris

    • What an awesome experience we had with Legacy Homes building our new home. From our construction manager (Blake) to our Realtor Corey. They were super responsive and hard working for our every need. 100% reccomended!

      Kevin Glouner

    • I was very pleased with our experience with Legacy Homes. We had a great experience from beginning to end. They were available and responsive whenever we needed them or had any questions. I would definitely recommend them to build your home.

      Jessica Glouner

    • My experience with Legacy Homes has been nothing but positive overall. I am happy with my choice to give them the opportunity to build my new home. Their entire team made it a very pleasant journey to becoming a home owner! Thank you.

      Jason Rosel

    • My wife and I just closed on our new house last Friday. We had our own realtor but had an opportunity to work with David Ali from the sellers side. He has been nothing but phenomenal from the beginning. Even helping after closing to get some other issues resolved that aren’t even in his purview of his job. Highly recommend David to anyone that is wanting a Legacy Home.

      Adam Goode

    • I’m gonna say this one time and one time only, and I HOPE this reaches a manager!!!

      In late January my wife and I went to an open house at the Boardwalk community in Athens. We arrived about 10 mins before it was scheduled to close. Now granted, I wasn’t expecting much, but I could not BELIEVE how the agent (Katie Eubanks) treated me and my family!

      She took us around the model home, and then she suggested we walk over to see another. After about 10 minutes Katie had us hooked like a fish. She was patient, professional, polite... I can’t say enough good about our experience with her. I think she would’ve stayed and answered questions until 10pm if we had enough to ask. She treated our kids as if they were her nieces. When we asked our girls which house they liked better their response was, “We like Ms. Katie!”. If they weren’t two broke little kids they would’ve bought a house from Katie that night.

      I coach & analyze service professionals for a living, and in my expert opinion, Katie delivers a near perfect customer experience. Not to mention, her follow up game is impeccable. If it were up to me, she’d be our realtor, babysitter, and insurance agent. I hope my realtor doesn’t read this.

      Marquis Brantley

    • My family and I are currently living in Louisiana but will be relocating to AL in the near future. A few weeks ago we went house shopping with hopes of nailing down a floor plan and builder for our next home. We ran across Legacy via Zillow but failed to request a showing through our realtor. After a scheduled showing with our realtor we ran across a Legacy sign and remembered we were interested in taking a look at their homes. We followed the signs in Athens, AL and ran across the Boardwalk community. The signs said open house today. It was 5:45 p.m., and the open house was scheduled to stop at 6:00 p.m. . My husband decided to run in to take a look at the model home. It is than he met Katie who insisted on our entire family coming in to take a look. We were BLOWN away by Katie’s level of professionalism. She went over and beyond to answer ALL of our questions. She took us to view a different floor plan, and explained all the awesome options Legacy offers. We’ve decided Legacy is our builders, and I must admit that Katie played a major role in our decision to move forward with Legacy. We visited a different Legacy community in Meridianville, AL, and that agent was very helpful and knowledgeable as well. Both Legacy experiences made my entire family feel like we found our next home. Although we won’t be landing in Katie’s development, she played a major role in helping us. We’re on the look out for the Harvest community and can’t wait until pre-sales start.

      Angel Brantley

    • Just closed on our new home and we are very pleased with the product. David Ali was very helpful, available for any and all of our questions, while always keeping us up to date during the process. The builders met with us multiple times to go over everything and were always willing to work with us. Overall great experience.

      Tyler Hooper

    • Legacy has been amazing! I am so glad that I picked them to build my new home! Corey kept me informers of all my important dates and timelines during the build. Heston made sure my house was perfect before I moved in and did such a through blue tape inspection! And Andrea responds to any and all of my questions so quickly. I love my legacy home!

      Megan Hillard

    • Legacy has always been one of my favorite builders to work with! My clients are always happy with their new homes. The on-site agents are always easy to reach and keep in contact throughout the building process. If you have ever built or bought a home, you know how important communication is!! I look forward to working with Legacy Homes again in the future!

      Makinsie Gifford

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